Returns and Refunds: Terms of Services

Returns and Refunds Policy: Hassle-free Returns and Easy Refunds

We want you to be completely satisfied with your purchase of Small Double Mattress Topper, but we understand that sometimes things may not work out. That’s why we offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 15 days of the delivery date.

To initiate a return, please contact our customer service team at hello@buymattresstopper.co.uk or call us at (+44) 7897 039664. We will provide you with a return shipping label and instructions for returning the product. Please note that the product must be returned in its original packaging and in the same condition that you received it. Once we receive the returned product, we will inspect it to ensure that it is in good condition. If the product is in good condition, we will process your refund within three business days.

Please note that we do not cover the cost of return shipping. If you received a damaged or defective product, we will cover the cost of return shipping and send you a replacement product free of charge.

If you have any questions or concerns about our return policy, please do not hesitate to contact us. Our customer service team is always happy to help.

When you place an order on our website, we collect your name, email address, phone number, shipping address, and payment information. We use this information to process and fulfill your order. We also use your email address to send you order confirmation and shipping updates.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your personal information with third-party service providers that we use to process payments, ship products, and provide customer service. These service providers are required to keep your personal information confidential and are not allowed to use it for any other purpose.

We use cookies on our website to improve your browsing experience and to analyze website traffic. You can choose to accept or decline cookies. If you choose to decline cookies, some features of our website may not work properly.

If you have questions regarding these sections then please visit our FAQ page.

Privacy Policy

At BuyMattressTopper.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us in any way. By using our website or providing us with your personal data, you agree to the terms of this Privacy Policy.

Information we collect:

We may collect personal data from you when you visit our website, create an account, make a purchase, sign up for our newsletter, or contact us for support. The information we collect may include your name, email address, phone number, billing and shipping address, payment information, and other data you choose to provide us.

How we use your information:

We use your personal data to fulfill your orders, process your payments, communicate with you about your orders and promotions, and to improve our website and services. We may also use your information to comply with legal requirements, protect our rights and property, and prevent fraud and other unlawful activities.

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your consent. However, we may share your data with trusted service providers who assist us in processing payments, delivering products, and providing support.

Security of your information:

We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to secure your payment information and follow strict data protection policies to safeguard your personal information.

Web Cookies:

Our website uses cookies to enhance your browsing experience and provide you with personalized services. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, analyze your behavior on our site, and deliver relevant content and advertising.

We use both session and persistent cookies to improve our website functionality and track user behavior. You can choose to disable cookies in your browser settings, but this may limit your access to certain features of our website.

Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our website will constitute your acceptance of the updated Privacy Policy.

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact with our Authority.